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Shipping & Returns

Delivery Area

MileStores supermarket delivery service is available in selected areas of Pune. Click here to see covered area pin codes. Contact on helpline if you have any doubts prior to placing your order.
If your delivery address is not on ground floor, our delivery executive will use the lift in your building to reach to your location. If you don't have lift in working condition in your building, we will request you to collect your delivery at the ground floor of your building.

Shipping Time

Supermarket orders are usually delivered within 2 working days.
Delivery service is not available on Sundays and public holidays.

Shipping Charges

Retail order delivery is FREE if order is above Rs.1000/-, else Rs.50/- Delivery charge is applicable.

Payment

We accept only cash on delivery (COD).

Cancellation by MileStores Direct / Customer

You as a customer can cancel your order anytime before order shipping. If you have to cancel the order, you need to call and mail on our email id / helpline numbers mentioned in the Contact Us page. If you cancel the order after its shipped, you need to pay double the shipping charge.
If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Return & Refunds

We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and so it will save you the hassle of sending the product back to us through post / courier. We will issue a credit note for the value of the return products which can be used to pay your subsequent shopping bills or we will collect the revised bill amount deducting the price/taxes of the returned product.

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You can also directly enter required quantity in text box.